Return Policy

Return & Refund Policy

We want you to love your Tone Beauty purchase — but if it’s not what you expected, returning it should be simple and stress-free.

30-Day Easy Returns

You have 30 days from the date of delivery to request a return if you’re not completely satisfied with your product. Just reach out to us  no need to explain why.

How It Works

  1. Contact us within 30 days of delivery .

  2. We’ll guide you through the return steps and provide any return shipping instructions (if needed).

  3. Once we receive the returned item, we’ll issue a full refund to your original payment method.

Condition of Returns

  • Returns are accepted whether the product is unopened or lightly used.

  • We don’t require products to be in perfect condition your satisfaction matters more than a label or seal.

Refund Timeline

Refunds are typically processed within 5–10 business days after we receive your returned item.

Exceptions

  • Sale items or bundles — may be eligible for partial refund or store credit only.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong/defective item).

Damaged or Wrong Items

If your order arrives damaged or incorrect, notify us within 7 days — we’ll make it right with a replacement or full refund.